Telecom software that connects customers, networks and billing
We build software for mobile operators, MVNOs, broadband and fibre providers, VoIP businesses and telecom resellers. Most of the work sits between the customer, the network and the bill, where small errors become expensive fast.
What gets in the way
- Legacy BSS and OSS platforms make it slow to launch new tariffs, bundles or self-service features.
- Orders pass through several systems before a line is live, and failures are found only when customers complain.
- Billing disputes arise when usage, rating and invoices do not reconcile across platforms.
- Regulators expect clear contract information, easy switching and strong protection of customer and traffic data.
Built with the rules in mind
Telecom software is shaped by communications regulation, lawful handling of traffic and customer data, and consumer protection on contracts and switching. We build with these rules in mind and work with your regulatory and legal advisers, who remain responsible for compliance.
Technologies we often use
How we help in your market
The rules, platforms and buyer expectations differ by region. We design for the one you sell into.
Europe & UK
UK providers work under Ofcom's General Conditions, including rules on switching and contract summaries, and the Telecommunications (Security) Act; EU operators follow the EECC, NIS2 and the ePrivacy rules. We build switching and porting workflows, contract information flows and security logging that support these obligations.
United States
US carriers and VoIP providers answer to the FCC, including CPNI protection, STIR/SHAKEN call authentication and 911 requirements, and the TCPA for outbound calls and texts. We build CPNI access controls, authentication-aware call flows and consent records your compliance team can review.
Canada
In Canada the CRTC sets rules such as the Wireless Code and the Internet Code, alongside PIPEDA, Quebec Law 25 and CASL. We build clear contract summaries, bilingual English and French self-service portals and consent management that fit these expectations.
What we build for telecommunications
Customer self-service portals
Account, usage, billing, plan changes and support on web and mobile.
Order and provisioning orchestration
Automated flows from sale to activation with status tracking and error handling.
BSS/OSS integrations
Connections between CRM, billing, inventory and network systems using standard APIs.
Billing and rating tools
Usage mediation, rating checks and reconciliation reports that reduce disputes.
Network and service dashboards
Monitoring data turned into clear views for operations and support teams.
AI support assistants
Chat and agent-assist tools that answer common queries and route faults.
How we help
Custom Software Development
Bespoke business systems built around how your organisation actually works, not how an off-the-shelf package assumes it does.
Mobile App Development
iOS and Android apps, native or cross-platform, published under your own App Store and Google Play accounts.
Cloud & DevOps
Cloud architecture, migrations, CI/CD pipelines and infrastructure as code, all set up in cloud accounts you own.
API & Systems Integration
APIs and integrations that connect your CRM, ERP, payments and internal systems so data moves without manual re-keying.
Data Engineering & Analytics
Data pipelines, warehouses and dashboards that turn scattered business data into reliable numbers people trust.
Common questions
How much does a telecom customer portal cost?
It depends mainly on how many back-end systems it must connect to, so we scope it in a written requirements document first. A portal on top of existing billing and CRM APIs typically takes a few months.
Can you integrate with Salesforce Communications Cloud or Amdocs?
Where APIs or integration layers are available, yes. We review your current BSS and OSS stack early to find the safest integration points.
Do you use TM Forum Open APIs?
We can. Where your systems support TM Forum Open APIs we build against them, which makes future vendor changes easier.
Can you build number porting and switching workflows?
Yes. We build porting and switching flows that follow the processes set by your regulator and industry bodies, with status tracking and exception handling.
How do you protect CPNI and call detail records?
We restrict access by role, log every view and export, encrypt data at rest and in transit, and add verification steps before account details are disclosed.
Can you build an MVNO platform?
We can build the customer-facing and operational layers of an MVNO, such as sign-up, eSIM activation, portals and billing integration, connected to your host network and MVNE partners.
Can you help reduce billing disputes?
Yes. We build reconciliation between usage, rating and invoices that flags mismatches before bills go out, so fewer errors reach customers.
Can AI help our support team with fault reports?
Yes. We build assistants that gather fault details, check line status through your APIs and hand a summarised case to an agent, who stays in control.
Can the software run on our own infrastructure?
Yes. We deploy to your cloud accounts or data centres using containers, and document the setup so your team can operate it.
Will we own the code if we move to another supplier?
Yes. The code, repositories and cloud accounts are yours from the start, and we provide documentation so another team can pick it up.
More sectors we serve
Have a project in mind? Let’s talk.
Tell us what you are building. We reply within one business day with next steps — and we are happy to sign an NDA first.